FAQ

For continental US, we use USP ground or USPS.

For Kenya, we use air or sea depending on how fast you want the items.

Yes. To Kenya.

It depends on the shipping method you choose

Stripe, PayPal, mPesa

Yes! We use popular payment gateways such as Stripe and PayPal that handle your payment information securely. We do not obtain or retain your payment information.

Browse our products and use self-checkout process. If you have any issues, contact us and we can assist with order processing.

Contact us

This is highly recommended in order to track your order status and provide us with information for futher follow ups.

Go to https://store.cybasoft.com/orders/tracking and enter your email address and order number.

Contact us prior to return

FAQ

Shipping

Payment

Order & Returns

FAQ

Shipping

What Shipping Methods Are Available?

Do You Ship Internationally?

How Long Will It Take To Get My Package?

Payment

What Payment Methods Are Accepted?

Are your payment methods secure?

Order & Returns

How do I place an Order?

How Can I Cancel Or Change My Order?

Do I need an account to place an order?

How Do I Track My Order?

How Can I Return a Product?